Z.COM – GMO-Z.com Trade UK Limited

Regulated by the Financial Conduct Authority (FCA)

GMO-Z.com Trade UK Limited is authorised and regulated in the United Kingdom by the Financial Conduct Authority (Firm Reference Number: 622897).

Your Money

As a retail client, your money is held in a segregated bank account in accordance with FCA client money rules. This means that your funds are held in trust (with you as the beneficiary) completely separately from GMO-Z.com Trade UK’s funds. In the unlikely event that GMO-Z.com Trade UK became insolvent, your money could never be treated as a recoverable asset by our general creditors. When we receive retail client funds, the money is deposited directly into a segregated client account and will only be withdrawn under a client’s direct instruction or in settlement for trading activities.

The segregation of our retail client funds is managed on a daily basis by our dedicated Finance Team and monitored in-house by our Compliance Department. Client money procedures are audited by our statutory external auditors and by our parent company’s internal audit team. You can be sure that any funds you hold with us are held securely.

GMO-Z.com Trade UK selects the banks that hold its retail client funds with great care. Only top tier institutions are chosen, and before a bank can be selected, a formal due diligence and risk assessment procedure is carried out. Banks are monitored on an ongoing basis and regularly reviewed to ensure that they continue to meet with FCA regulatory requirements and GMO-Z.com Trade UK’s own internal standards.

High Standard of Security for Online Transactions

Safeguarding the confidentiality of your personal information and your internet transactions is of utmost importance to us. To this end, we securely execute and manage real-time information systems at all times.

Our security systems employ Secure Sockets Layer 256-bit encryption, and ensure that your User ID is unique and password strong to safeguard the confidentiality of information transmitted over the internet for full account security.

Financial Services Compensation Scheme

The Financial Service Compensation Scheme (FSCS) is the UK’s statutory compensation fund of last resort for customers of regulated financial services firms. In the unlikely event that GMO-Z.com Trade UK became insolvent or ceased trading and was unable to meet its obligations to you, you are able to submit a claim. The Scheme offers compensation, in cases of financial loss arising from dealings with a regulated financial services firm, of up to £50,000 per person, per regulated entity.

Complaints and the Financial Ombudsman

We understand that clients may occasionally be dissatisfied with our service and wish to make a complaint. Normally, complaints arise from misunderstandings and most can be resolved quickly and easily.